Privacy Policy

Effective Date: January 2025

Virtualware Solutions LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

1. About Us

Virtualware Solutions LLC is a Managed Service Provider (MSP) and Digital Marketing Agency that offers IT solutions, cybersecurity, cloud services, website development, and digital marketing strategies.

2. Information We Collect

We may collect the following personal information:

• Name, email address, and phone number

• Service address and location-specific data

• Details shared through contact forms or service requests

• Communication preferences

• Service history and job-related information

• Payment information when you purchase our services (processed securely by third-party payment providers)

We may also collect non-personal data such as:

• IP address, browser type, and site behavior for analytical purposes

• Device information and website usage analytics

• Cookies and tracking technologies (see Section 6 for more details)

3. How We Use Your Information

We use your information to:

• Schedule, confirm, and deliver services

• Communicate appointment updates, service confirmations, and follow-ups

• Provide and manage our Managed IT Services and Digital Marketing solutions

• Share occasional promotions or service reminders (only with your permission)

• Improve our website, customer support, and internal operations

• Respond to inquiries and customer support requests

4. Text Messaging & Data Privacy

If you opt in, you may receive SMS or email updates from us.

• Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes.

• All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing Your Information

We do not sell, rent, or distribute your personal information to third parties for promotional use. Any shared data is limited to trusted vendors solely for fulfilling requested services (e.g., payment processors, scheduling platforms, or dispatch systems).

6. Opt-Out Instructions

You can opt out of marketing or future communications anytime.

• To stop receiving SMS communications, text STOP.

• You can also contact us directly to update your communication preferences or correct personal information.

7. Cookies and Website Tracking

Our website may use cookies or tracking scripts to enhance performance and user experience. You can disable cookies in your browser settings at any time, though certain functions may be limited.

8. How We Protect Your Information

We use secure systems and reasonable safeguards to protect your data from unauthorized access, misuse, or disclosure. Only authorized team members have access to sensitive customer data.

9. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content on those external sites.

10. Your Rights

You have the right to:

• Access, update, or delete your personal data.

• Withdraw consent for communications at any time.

11. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated Effective Date. Continued use of our services after updates means you agree to the revised terms.

12. Contact Us

For questions about this Privacy Policy or to manage your data preferences, please contact us:

Virtualware Solutions LLC
Pflugerville, Texas 78660
info@virtualwaresolutions.com
(512) 808-0803