Effective Date: January 2025
Virtualware Solutions LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.
Virtualware Solutions LLC is a Managed Service Provider (MSP) and Digital Marketing Agency that offers IT solutions, cybersecurity, cloud services, website development, and digital marketing strategies.
We may collect the following personal information:
Name, email address, and phone number
Service address and location-specific data
Details shared through contact forms or service requests
Communication preferences
Service history and job-related information
Payment information when you purchase our services (processed securely by third-party payment providers)
We may also collect non-personal data such as:
IP address, browser type, and site behavior for analytical purposes
Device information and website usage analytics
Cookies and tracking technologies (see Section 6 for more details)
We use your information to:
Schedule, confirm, and deliver services
Communicate appointment updates, service confirmations, and follow-ups
Provide and manage our Managed IT Services and Digital Marketing solutions
Share occasional promotions or service reminders (only with your permission)
Improve our website, customer support, and internal operations
Respond to inquiries and customer support requests
By providing your mobile phone number through the Virtualware Solutions website chat widget and submitting a support inquiry, you consent to receive customer care text messages from VIRTUALWARE SOLUTIONS LLC. Messages are limited to responses to support requests, ticket updates, appointment coordination, and follow-up communications related to an existing inquiry. Messaging does not include promotional content.
Message frequency varies based on your support interactions. Msg & data rates may apply. Reply STOP to unsubscribe. Reply HELP for help.
Consent to receive SMS messages is not a condition of purchase or service.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We do not sell, rent, or distribute your personal information to third parties for promotional use. Any shared data is limited to trusted vendors solely for fulfilling requested services (e.g., payment processors, scheduling platforms, or dispatch systems).
You can opt out of marketing or future communications anytime.
To stop receiving SMS communications, text STOP.
You can also contact us directly to update your communication preferences or correct personal information.
Our website may use cookies or tracking scripts to enhance performance and user experience. You can disable cookies in your browser settings at any time, though certain functions may be limited.
We use secure systems and reasonable safeguards to protect your data from unauthorized access, misuse, or disclosure. Only authorized team members have access to sensitive customer data.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content on those external sites.
You have the right to:
Access, update, or delete your personal data.
Withdraw consent for communications at any time.
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated Effective Date. Continued use of our services after updates means you agree to the revised terms.
For questions about this Privacy Policy or to manage your data preferences, please contact us:
Virtualware Solutions LLC
Pflugerville, Texas 78660
info@virtualwaresolutions.com
(512) 808-0803
