VirtualWare Solutions helps small businesses in Pflugerville and the Austin area manage everyday IT, protect business email, and plan technology changes. We size support around your users, devices, applications, and locations, with a written scope so you know what is included and who to contact when you need help.
(512) 808-0803
Every business is unique, so our solutions are built for you.
Take charge of your innovation and your investment.
Access what matters most anytime from anywhere.
Preventative maintenance for continuity of business.
The right VOIP solutions for you will cover vendor management, conference system implementation, and hunt group management. Even verify voicemail configurations and update extension numbers.
The right support for your back-office applications and document setup and uninstallation. Vendor management support, licensing and renewal, and unification of tickets for all vendors with follow-up and tracking.
Our vendor management helps you with ISP Vendors such as Spectrum, AT&T, Sudden Link, and others. We have VOIP providers, RDP providers, and Software vendors to give you more solutions based on your needs.
Our support will benefit you to receive a system diagnosis as well as regular maintenance (physical/remote). Our support includes virus removal, malware prevention and cleaning, hard drive and file maintenance, and internet connectivity troubleshooting.
Our team of experts is ready to maintain your server infrastructure. As part of our design and implementation service, we can manage hardware and software faults, run windows and application updates, offer security and anti-virus defense, and integrate cloud services (cloud and local).
We provide solutions in the areas of security vulnerability assessment, designing and implementing new network elements and segments, monitoring and reporting your network security, VPN management, firewall management, cabling and cable management, and vendor support management.
Managed IT support gives your business an ongoing partner for the systems your team relies on. VWS offers desktop, server, network, application, VoIP, and vendor support. The services included in your agreement are selected around your environment and priorities rather than a one-size-fits-all list.
During scoping, we identify the users, devices, locations, and applications covered. We also agree which maintenance tasks, security controls, and support responsibilities belong to VWS, and which require a separate project or third-party service.
Email connects your team to invoices, customer information, and cloud accounts. VWS offers managed email protection to help detect phishing, impersonation, malicious links, and unsafe attachments, with policy-based handling and response workflows. Enhanced options include outbound data-loss prevention and encryption.
We scope these protections around your email platform and business needs. Some response capabilities are platform-specific. Email security works alongside MFA, payment verification, and recovery planning; it does not guarantee that every attack will be prevented.
Read our practical guide to business email protection.
Start with a conversation about what is working, what keeps interrupting your team, and which systems are most important. Scoping should cover your existing provider relationships, licensing, access arrangements, and current documentation.
Before work begins, agree the service scope, contacts, support coverage, and transition responsibilities. Changes that could affect employees should have an agreed schedule and a communication plan. Ask us to explain how your current environment affects the onboarding work and quote.
VWS is based in Pflugerville and serves businesses across the Austin area. Remote assistance and onsite work depend on the issue and the service agreement. We confirm support hours, contact methods, escalation arrangements, and any after-hours coverage during scoping.
For location-specific information, explore our Pflugerville, Austin, Round Rock, and Georgetown service pages. Any response-time commitments should appear in your agreement.
We work with small businesses across industries. For trades and contractors, the discussion may start with office connectivity, scheduling applications, and supplier-payment risks. Legal firms may prioritize client communications, document access, and email protection. Accountants, bookkeepers, and financial businesses may need careful handling of records and reliable access to essential applications.
We design the service around your actual workflows. Security tools can support your wider risk-management program, but no service package alone establishes regulatory compliance.
The number of users, devices, sites, licenses, support coverage, and the condition of your existing systems all influence scope. So do security requirements and the amount of transition or project work needed. Ask for a written breakdown of setup work, recurring management, licenses, and separately billed services.
Make backup responsibilities explicit before you need a restore. Your scope should identify the systems and information covered, retention needs, restore testing, and the parties responsible for action. A backup being enabled is different from a recovery process being tested.
Request a free managed IT consultation or call (512) 808-0803. Tell us about your team and one problem you want to solve. We will discuss an appropriate scope and practical next steps.
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